Service

 

Since the establishment in1997, DSMAC has always pursued the service concept of "Love our customer, create wealth for our customers, and bring them happiness". As for service, clients' needs have always been our primary concern, we has provided high-quality, high-taste, high-efficient and all-around-way service for them.

Our equipment features excellent durability and wear resistance. Through standardized, differentiated and super valued service, we can reduce clients' psychological cost and use-cost, and ultimately increase clients' transition value, profitability and purchasing power. Having offices in more than 32 provinces and regions, we definitely offer convenient services of information of our products for our customers.

Service orientation:

Quality is our life. We aim to provide the optimum plant design to achieve maximum production, efficiency and good quality for your operation. Regard realization of choice service promise as the destination; implement the concept of high-quality, high-taste, high-efficiency and all-around-way service in the process.

Pre-sale services:

We will always be a good adviser and assistant for our clients; enable them to get rich and generous returns on their investments:

(1) Select proper equipment model;

(2) Manufacture products according to clients' special requirement; To send an engineer to program fields and design the best scheme on the spot for free.

Services during the sale: 

Respect clients; devote ourselves to improving the total value of clients.

(1) To arrange strict examinations before the product is delivered. And Pre-check and accept products ahead of delivery: 

(2) Help clients to draft solving plans and deliver products according to the contract. 

(3) If needed, we will send technical personnel to the scene to guide the installation, commissioning, training of operators, until the standards of production, customer satisfaction. 

3. After-sale services:

Provide considerate services to minimize clients' worries.

(1) To send an engineer to guide to install and trial-run the machines on the spot, if it is needed

(2) Install and debug the equipment; Train the first-line operators on the spot;

(3) Examine the equipment regularly;

(4)Take initiative to eliminate the troubles rapidly at site; Distribute the guarantee fittings door-to-door;

(5)provide perfect service and technical exchanging.

(6) If any problem occurred in the production, we would give the definite solution in 24 hours, and if is necessary, we will go to the customers as soon as possible.